Exchange policy
At Rivor, we’re committed to delivering a seamless and satisfying shopping experience.
If your item doesn’t fit as expected, we offer a 7-day exchange window for eligible products.
Eligibility
Exchanges are accepted only when the product is:
• Unused and unworn
• In original condition
• With all tags intact
• Returned in original packaging
• Supported with valid proof of purchase
We allow exchanges for size concerns or defective items only.
Note:
• Refunds are not available.
• Exchanges are not accepted for change-of-mind.
• Orders can be canceled only before dispatch.
How to Request
Email us at therivor2k25@gmail.com with your order details.
Once approved, you’ll receive return instructions.
Items sent without prior approval will not be accepted.
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Non-Exchangeable Items
• Customized/personalized products
• Personal care items
• Hazardous or flammable goods
• Gift cards
• Sale/discounted items
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After Approval
Once we receive and verify the item, your replacement will be shipped based on availability.